Implementation Architect

Posted 1 year ago

Title: Implementation Architect

Job Location:Delhi/Mumbai/Chennai

Summary of the profile:

Implementation Architect will assist different teams and providing technical solutions on Marketing Technologies .He will work with the internal or external clients and understand the project requirements and will provide a blueprint or solution design document for any tactical project or System Integration projects and ensure standard development procedures are followed.

key Responsibilities:

  • Provide technical support to the client and ability to troubleshoot solution problems.
  • Provide Technical Consultant support to implement Resulticks for various clients.
  • Create, design and implement demand generation programs in Marketing Technologies
  • Subject Matter Expert on product, integration process and complex program flows.
  • Assist clients with day-to-day process improvements, if needed, metrics reporting, simple solutions to complex policies
  • Accountable for the success of solution and acceptance by customers.
  • Manage team to deliver on defined performance targets for client management.
  • Manage the day-to-day activities of the team including: team scheduling; ensure dissemination of process, policies, performance and quality expectations.
  • Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings and monthly account reviews.
  • Manage team to ensure adequate account coverage through team schedules and back-ups.
  • Responsible for coaching and developing staff to meet or exceed job expectations. Drive the development of the Client Management and / or Online Marketing discipline within the team
  • Conduct, review, and respond to customer satisfaction surveys. Prepare action plan(s) to address identified issues. Improve customer relations which are reflected in customer service index.
  • Coach and mentor team with customer escalations and non-engagement; assist in problem evaluation and resolution; work directly with customers as necessary to resolve escalated issues. Prepare appropriate status reports for delivery to customers and account management.

Required Skills/Experience:

  • 15 to 18 yrs of total experience with at least 5+ years of success in consultative/complex technical sales and deployment projects (where necessary, managing various stakeholder relationships to get consensus on solution/projects)
  • 5+ years of architecture, design, implementation, and/or support of complex application architectures (i.e. having an architectural sense for connecting data sources, data visualization, structured and unstructured data, etc.)
  • Leadership experience on major transformation projects and successful transitions to implementation support teams
  • Presentation skills with a high degree of comfort with both large and small audiences.

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